Privacy Policy

Our privacy policy outlines how we will manage personal information. We believe this is consistent with the legal requirements of the National Privacy Principles from the Privacy Act (1988). Relevant Laws and other Documents.

Relevant Laws, Codes, and Guidelines

The psychological services provided are bound by the legal requirements of the Commonwealth Privacy Act 1988, the Australian Privacy Principles 2014, The Psychology Board of Australia and AHPRA guidelines/legislation, and the Australian Psychological Society – Code of Ethics.

PURPOSE OF COLLECTING AND HOLDING INFORMATION

Information is gathered as part of the assessment, diagnosis, and treatment of a client’s condition. The information is retained in order to document what happens during sessions and enables the psychologist to provide a relevant and informed psychological service. Information collected includes personal information such as your name, address, contact phone numbers, and other information, which is relevant to the psychological service being provided. We collect information about your historic and current functioning, thoughts, feelings, and relationships. Information pertaining to session notes, treatment plans, and responses to treatment are collected. Information is kept secure under lock when in paper form and using secure patient management services/password protected in electronic form and backed up securely.

DISCLOSURE OF INFORMATION

The content of our sessions remains confidential and private unless:

  1. We have your explicit authority to reveal information.
  2. We believe you are at risk of harming yourself or some other person.
  3. A serious crime such as child abuse/neglect has been committed.
  4. Our files are subpoenaed in court or other legal proceedings (e.g., Work Cover or the Motor Accident Commission).
  5. Communication is required with your referring General Medical Practitioner for competent care under Medicare or relating to hospitalisation connected communications to facilitate treatment.
  6. Required under mandatory notification and reporting guidelines.

REQUESTS FOR ACCESS TO CLIENT INFORMATION

At any stage you as a client are entitled access to the information about you kept on file, unless the relevant legislation provides otherwise. The psychologist may discuss with you appropriate forms of access.

Data breach plan

We follow the national requirements. See here: https://www.oaic.gov.au/privacy/notifiable-data-breaches/ should a breach occur.

CONCERNS

If you have a concern about the management of your personal information, please inform your psychologist. The National privacy Principles can be found at oaic.gov.au. Ultimately, if you wish to lodge a formal complaint about the use of, or access to, your personal information, you may do so with the Office of the Federal Privacy Commissioner on 1300 363 992, or GPO Box 5218, Sydney, NSW 1042.